Account Manager: South Africa

Department: Sales

Our clients are our top priority.

We are looking for a dedicated customer-centric Account Manager to maintain and grow our existing client relationships. The account Manager will have a passion for building relationships with our clients and ensuring they are successful with our reputable GRC software.

Key deliverables

  • Ensure client is sufficiently enabled to maximize solution utilization
  • Ensure client is satisfied with services received and drive improvements on areas where dissatisfied
  • Effectively partner with the rest of the services team to ensure the overall teams success
  • Effectively partner with the business development manager team to ensure optimization opportunities are realized
  • Develop and maintain excellent product knowledge to ensure the benefits and value of all products are understood, communicated and ultimately well represented in the market
  • Act as the main point of contact in all matters relating to client concerns and needs
  • Build and strengthen client relationships to achieve long-term partnerships
  • Maintain accurate client records, keeping track of any contract updates and renewals
  • Work with sales and other internal teams to develop strategic marketing plans and ensure KPIs are being met
  • Develop a thorough understanding of our products and service offerings to better upsell and cross-sell to clients
  • Take inquiries and requests from customers and address their needs
  • Stay on top of accounts, making sure they’re receiving services that are within their budget and meeting their needs
  • Meet regularly with other members of the team to discuss progress and find new ways to improve business
  • Generate progress reports to give to clients and higher-ups within the organization
  • Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly

Technical knowledge, skills & abilities

  • Management of customer communications
  • Understanding of Internal Audit and Risk Management
  • Problem-solving skills and ability to deal with potentially difficult clients
  • Mature individual with a high level of emotional intelligence.
  • Proven track record of meeting or exceeding quotas and receiving positive customer feedback
  • Proficiency with common customer success and customer relationship management software, such as Salesforce

Behavioural, soft competencies & skills

  • On the ball
  • Highly accurate
  • Strong communicator
  • Sense of Humour
  • Accountability
  • Detail Orientated
  • Driven
  • Financially literate
  • Success Orientated

Education & qualifications

  • Matric certificate.
  • Completed Business Degree / similar is highly preferable.

Details of experience

  • Proven work experience as an Account Manager or Key Account Manager.
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills

What would make the applicant successful in the role?

  • The candidate must have strong interpersonal skills.
  • Be self-motivated and a collaborative team player.
  • You should have an inherent desire to succeed and exceed the goals and targets you and the business have set.
  • Be DRIVEN.
  • Can name more than three Star Wars characters.
  • Accuracy, Leadership, Results Orientation, Accountability, Humour, Integrity