Lead Development Representative

Department: Demand generation

Are you a matriculant or studying part time and looking for your first corporate role? If all you need is to get your foot in the door to start your career, then why not join us. We are a leading software company and are proof that if you build a great company culture, company success will follow. Our lead generation team plays an instrumental role in this success and helps drive growth for the organisation. As a member of this team, you will be responsible for having persuasive telephonic conversations to verify and add critical quality data to our customer relationship management (CRM) database that is stored in Salesforce. This is a prospecting type of role but will not include any actual sales. The ideal applicants for this role are recent graduates or matriculants (someone that is studying after hours).

Reason for vacancy:Business growth
Reporting to:Sales Development Manager
Management level of role:This is not a management role
Working environment & travel:Exceptionally busy, team-orientated environment – Office based
Working hours:07h30 to 16h00

Key deliverables

  • Maintain and grow the organisations database through telephonic and online research
  • Adapt conversations to reach targets with the ability to persuade prospects to provide required information
  • Accurately record information in the CRM system (Salesforce.com)
  • Deep and extensive research of prospecting information such as individual names and companies to call from various sources; Google, LinkedIn and supplied lists
  • Achieve call and database targets
  • Attend and participate in company outings, social events, and team projects
  • This is not a sales or customer service role, but you are expected to achieve daily KPI’s

Skills, competencies & abilities

  • Extraordinary attention to detail (make sure your CV displays this characteristic)
  • Confident, clear telephonic voice
  • Excellent verbal business communication skills – English
  • Ability to speak an additional language such as French or Portuguese would be considered an advantage
  • Be sharp and think ahead
  • Learn from mistakes and self-correct
  • Problem solving abilities
  • Patient with the ability to give full attention to what other people are saying and take time to understand and record what they are saying
  • Self-motivated to achieve a daily target
  • Care about the quality of your work
  • A positive attitude and understands the balance between work hard, play hard
  • Good time management. Always punctual
  • Fast, accurate and thorough
  • Ability to adapt to change regularly
  • Be committed to continuous growth and improvement

Education & qualifications

  • Matric certificate – non-negotiable
  • Ideally studying part-time to obtain a degree

Details of experience

  • Computer literate
  • Experience with a CRM tool, such as Salesforce, would be considered an asset
  • Working knowledge of LinkedIn

What would make the applicant successful in the role?

• Attention to detail
• Good communicator, approachable, warm, direct
• Above average EQ
• Be self-motivated and a collaborative team player, with a desire for team success
• Energetic & enthusiastic
• Be comfortable spending 7 hours a day on the phone updating data
• Have an inherent desire to exceed goals and targets
• Methodical, and process driven
• Self-discipline, and self-awareness
• Can do, will do, want to